Client Feedback

NPS scores and qualitative feedback collected from your clients.

8%

NPS Score

+22

4P · 3A · 2D

Avg Score

7.9/10

across all responses

Response Rate

72%

of surveys sent

Positive

67%

of all responses

Sentiment Distribution

Across all feedback

9

responses

NPS Breakdown

Promoters

4

44% · score 9-10

Passives

3

33% · score 7-8

Detractors

2

22% · score 0-6

Net Promoter Score

Good

+22

Calculated as % Promoters − % Detractors

9/10

The team consistently delivers ahead of schedule. The new onboarding portal has transformed how our customers experience the product.

Acme Client ProjectJan 10, 2026
10/10

Outstanding work on the cloud migration. Zero downtime during cutover and the documentation is excellent. Couldn't ask for more.

Nimbus MigrationJan 8, 2026
7/10

Design quality is great, but we'd like to see faster turnaround on revision cycles. Otherwise happy with the partnership.

Lumen RebrandJan 5, 2026
9/10

The portal build was on time and on budget. The team's responsiveness to feedback was particularly impressive.

Vertex PortalJan 3, 2026
6/10

Initial scope was unclear, which caused some rework. The team recovered well, but earlier alignment would help.

Acme OnboardingDec 20, 2025
4/10

The last milestone delivery was delayed without prior notice. We need better communication on timeline risks going forward.

Lumen RebrandDec 15, 2025
8/10

Solid engineering work. Would appreciate more proactive suggestions on architecture trade-offs in future engagements.

Nimbus MigrationDec 10, 2025
10/10

Best vendor partnership we've had. The team feels like an extension of our own. Highly recommend.

Vertex PortalNov 28, 2025
8/10

Great collaboration overall. Mobile app delivered as promised with a few minor polish items outstanding.

Acme MobileNov 15, 2025